.png){kind=small}
CUSTOMER CARE
Shipping & delivery
Processing Time:
All fragrance orders are processed within 1–3 business days after payment is confirmed.
Shipping Method:
Due to international shipping regulations for liquids and flammable products, fragrances are shipped using approved courier services that comply with safety and customs rules.
Estimated Delivery Time:
-
Standard Shipping: 3–5 business days (US)
-
Delivery times may vary due to customs inspections, local postal services,peak seasons or country.
Tracking Your Order:
Once your fragrance order has been shipped, you will receive a tracking number via email. You can use this number to track your package and stay updated on its delivery status.
Customs & Duties:
Some countries may apply customs fees, import duties, or taxes for fragrances. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Important Notes:
-
Fragrances are shipped in secure, compliant packaging to prevent leaks or damage.
-
Some regions may have restrictions on shipping certain perfumes or alcohol-based products. If your order cannot be delivered due to local regulations, we will contact you to arrange a solution or refund.
Lost or Delayed Packages:
While we use reliable shipping providers, delays can occur due to customs or carrier issues. If your tracking shows no updates for an extended period, please contact us for assistance.
Fragrance guarantee
We are committed to providing 100% genuine fragrances. Each product comes with:
-
Batch Number: Every fragrance bottle has a unique batch number for quality tracking and authenticity verification.
-
QR Code: Scan the QR code on the packaging to verify the product and access detailed information about its origin and production.
Our Guarantee:
-
All fragrances are original, sealed, and stored under safe conditions to maintain quality and scent integrity.
-
If your fragrance is damaged, defective, or does not match the description, please contact us within 7 days of receipt for a replacement or refund.
-
Your safety is important: our fragrances are tested and compliant with international standards.
How to Verify Your Fragrance:
-
Locate the batch number and QR code on the packaging.
-
Scan the QR code with a smartphone or enter the batch number on our verification page.
-
Confirm the fragrance details and authenticity.
-
Visit here and select your brand and add batch number to verify.
We stand by the quality of every fragrance we sell. Your satisfaction and trust are our top priorities.